When a 92-year-old man visited his local Bank of America to withdraw money,

he was denied service due to his expired ID. Confused and upset, the man

became distressed when bank employees refused to help or explain the

situation clearly, ultimately calling the police to remove him from the premises.

But instead of escalating the situation, Officer Robert Josett responded

with compassion. After hearing the man’s story, Josett chose not to

eject him from the bank, but rather offered to drive him to the DMV

to renew his ID—then personally brought him back to the bank so he could complete his withdrawal.

This simple yet powerful act of kindness went viral after the Montebello

Police Department shared a photo of Officer Josett with the elderly man on Facebook.

Thousands praised the officer’s empathy and initiative, especially in

a time when such gestures feel increasingly rare.Many pointed out

how elderly individuals often struggle with modern systems and need

more patience and understanding. The story struck a chord, reminding

people that small actions can have a big impact, and encouraging

others to show compassion—especially to older members of our

communities who may not know how to navigate today’s processes alone.